Her Majesty Should be Ashamed

Though having left the UK for good I can’t fully escape the clutches of the UK tax man. Unfortunately, the services provided to non-residents are shoddy (at best). However, they seem to have hit a new low.

Some time ago I sent them a message asking whether or not they had received a form from me. The response included the phrases:

“acceptable levels of customer service while dealing with your enquiries”

and

“We aim to provide a reply within 15 working days”.

Needless to say, they didn’t reply within 15 working days. And when I eventually got a reply, it read:

“Unfortunately, i will not be able to advise you if we have received your claim. We currently have a delay of 14 weeks in processing the R43 forms. Hence, it will not be possible for me to look for your claim. If you have not heard anything in say two and a half months please contact us again.”

(And yes, note the lack of a capital “I”.)

So, it’s take four to five months simply for Hector to say whether or not he has received a form. Goodness knows how long I’ll have to wait to receive the money he owes me.

Her Majesty’s Revenue and Customs? She should hang her head in shame.

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